Return and Refund Policy

Last Updated: September 11, 2026

Thank you for shopping with Novaloratc.

At novaloratc.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period, subject to the conditions below.

1. Return and Exchange Period

You may request a return or exchange within 30 days of the date your order is delivered.

To be eligible for a return or exchange, please contact us before sending any item back.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with its original packaging, where applicable.
• Include any accessories, manuals, tags, or other items originally included with the order.
• Not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse a return if the returned product does not meet the above conditions.

3. How to Request a Return

To request a return or exchange, please contact us at:

Email: shawnariadne5580@outlook.com

Please include:

• Your order number.
• The name used for the order.
• The item(s) you would like to return or exchange.
• The reason for the return or exchange.
• Photos or other supporting information, if the product is damaged, defective, incorrect, or materially different from the product description.

We will provide return instructions after reviewing your request. Please do not send products to an address before receiving return instructions from us.

4. Return Shipping Costs

If a return is requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

If the product is defective, damaged upon arrival, incorrect, or materially different from the product description, please contact us before returning it. We will review the issue and provide an appropriate resolution in accordance with applicable law.

5. Exchanges

If you would like to exchange an eligible product, please contact us within the 30-day return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account. Processing times may vary depending on the payment method and financial institution.

7. Late or Missing Refunds

If you have not received an approved refund after the applicable processing period, please contact us at:

shawnariadne5580@outlook.com

We will review the status of your refund and assist you.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at shawnariadne5580@outlook.com.

Please provide your order number and clear photographs or other relevant information so that we can investigate the issue and determine an appropriate solution.

9. Non-Returnable Items

Certain products may not be eligible for return where they are:

• Clearly marked as final sale.
• Personalized or custom-made, unless defective or otherwise required by law.
• Damaged after delivery through misuse or improper handling.
• Otherwise excluded from return by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply under the laws applicable to your purchase.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at shawnariadne5580@outlook.com.

Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.

If an order has already been shipped, the applicable return procedure above will apply.

11. Contact

For questions regarding returns, exchanges, or refunds, please contact:

Novaloratc
Website: novaloratc.shop
Email: shawnariadne5580@outlook.com

[Business Address]
[Phone Number]

We reserve the right to update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.